Return and Refund Policy

Last Updated: August 3, 2026

At ZenvyNutrition, customer satisfaction is important to us. Due to the nature of health, wellness, sports nutrition, and supplement products, our return and refund policy is strictly applied for hygiene, safety, product integrity, and quality-control reasons.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

1. Store Return Rules

Our standard store rule is No Returns for fulfilled items, except where required by applicable law.

Customers cannot automatically return an item after an order has been fulfilled or shipped. Every return request must first be reviewed and approved by our support team.

Returns may only be considered in limited circumstances where the product is unopened, unused, unconsumed, in its original sealed packaging, and otherwise eligible under this policy.

2. Opened or Used Products

We do not accept returns for products that have been:

• Opened or unsealed
• Used, tasted, tested, or consumed
• Damaged after delivery
• Stored improperly
• Altered or tampered with
• Returned without the original packaging, label, or safety seal

Products that are no longer in their original resalable condition will not qualify for a refund.

3. Change of Mind

We do not normally provide returns or refunds for:

• Change of mind
• Personal preference
• Dislike of a flavor or taste
• Accidental purchases
• Buyer’s remorse
• Ordering the wrong size, flavor, or quantity
• No longer wanting the product

Customers are responsible for reviewing all product and order details before completing checkout.

4. Damaged or Incorrect Items

If a product arrives damaged, leaking, broken, incorrectly supplied, or with a compromised safety seal, contact us as soon as possible.

Please provide clear photographs or videos showing:

• The affected product
• The outer packaging
• The shipping label
• The damaged seal, leakage, breakage, or visible issue
• The items received in the package

After verification, we may provide a replacement or another legally appropriate remedy. Replacement availability may depend on stock.

5. Refund Eligibility

A refund may only be considered when the product:

• Is unopened and unused
• Has not been consumed or tested
• Remains in its original sealed packaging
• Includes its original label and accessories, where applicable
• Has been approved for return by our support team
• Is received and inspected at our return address

Refunds will not be issued before the approved returned product is physically received and inspected.

If the returned item is opened, used, consumed, damaged, missing its seal, or not in its original condition, the refund may be refused.

6. Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

After this period, cancellation is not guaranteed because the order may already have entered processing, fulfillment, or shipment preparation.

If the order has not shipped, we may approve the cancellation and issue a full refund.

If the order has already shipped, the customer may be required to receive the package and request an approved return. The product must remain unopened and unused. A $20 cancellation, restocking, and handling fee may apply to shipped-order cancellations, except where prohibited by law.

7. Final Sale Items

Products identified as Final Sale are not eligible for voluntary returns, refunds, or cancellations after the order has been placed, except where required by law.

Final sale status may apply to:

• Clearance products
• Promotional products
• Heavily discounted items
• Limited-time offers
• Selected products or collections
• Products sold through a special purchase option

8. Return Shipping

Customers must not send any return without receiving approval and return instructions from our support team.

Unless otherwise agreed or required by law, customers are responsible for return shipping costs. We recommend using a tracked shipping service because ZenvyNutrition is not responsible for an untracked return that does not reach us.

9. Refund Processing

After an approved return is received and inspected, we will notify the customer regarding the outcome.

Approved refunds are issued to the original payment method. The time required for the funds to appear may depend on the customer’s bank or payment provider.

Original shipping costs and applicable return, handling, or restocking charges may be non-refundable, except where required by law.

10. Return Address

Approved returns must be sent to:

ZenvyNutrition
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

11. Contact Us

Email: support@zenvynutrition.us
Phone: +1 804 485 4407