Shipping Policy

Last Updated: August 3, 2026

At ZenvyNutrition, we work to process and ship orders accurately and efficiently.

1. Standard Shipping

Standard shipping is free unless a different charge is displayed at checkout.

Standard orders are generally processed and dispatched from our warehouse within 3–5 business days.

2. Express Shipping

Where an express option is available, express orders are generally processed and dispatched within 1–2 business days.

Processing time is separate from courier transit time. Purchasing express shipping does not necessarily guarantee delivery on a specific date unless expressly stated at checkout.

3. Delivery Estimates

Final delivery time depends on factors such as:

• Delivery destination
• Courier service
• Weather conditions
• Public holidays
• Address accuracy
• Carrier delays
• Unforeseen logistical disruptions

Delivery dates are estimates rather than guarantees.

4. Tracking Information

When tracking is available, it will be sent to the email address provided during checkout.

Tracking information may take time to update after a label is created or the package is handed to the carrier.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

ZenvyNutrition is not responsible for delays, failed deliveries, returned packages, or additional charges caused by an incorrect or incomplete address supplied by the customer.

Contact us immediately if an address correction is required. Address changes cannot be guaranteed after the order enters processing or shipment.

6. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location
• Ask household members or neighbors
• Contact the courier
• Review any delivery photograph or notice
• Contact our support team with your order number

We will assist where reasonably possible, but carrier-confirmed delivery claims may be subject to investigation.

7. Lost, Delayed, or Damaged Shipments

Courier delays are outside our direct control once a package has been transferred to the carrier.

If an order is lost or arrives damaged, contact us with the order number and supporting evidence so we can review the issue and determine the appropriate next step.

8. Contact Us

ZenvyNutrition
2130 Russet Meadows Ln
Birmingham, AL 35244
United States

Email: support@zenvynutrition.us
Phone: +1 804 485 4407